Bella Botanic Help

Prefer talking to a real human? Our Bella Botanic Customer Happiness Team is here for you.

Reach out anytime via email — you’ll find the details just below.

How can we help?

FAQ

General

What size are the Hydrangea Flowers?

Our hydrangea flowers are approximately 40 cm tall, with a lush flower head measuring about 20 cm in width — perfect for adding volume and presence to any arrangement.

What size are the Calla Lily Flowers?

Our Cala Lily flowers are approximately 45 cm tall, with a flower head measuring about 8 cm in width.

How many should you buy

We recommend purchasing at least 4 stems to create a full and balanced arrangement, especially for medium to large vases. The more stems you combine, the more natural and authentic your bouquet will appear.

Can I put the flowers outside?

We recommend keeping them indoors only. Direct sunlight, rain, or high humidity can damage the flowers.

How long do the flowers last?

With proper care, our preserved flowers can last for months or even years, maintaining their shape and color beautifully.

Can the flowers be placed in water?

No watering! All Bella Botanic flowers are designed for a dry vase only and should never be placed in water.

Do you offer B2B or wholesale options?

Yes, we do! If you’re a retailer, interior designer, event planner, or brand interested in larger orders or wholesale partnerships, we’d love to hear from you.

Please reach out to us directly.

Can I send the flowers as a gift?

Absolutely — you can add a personal gift message at checkout, and we’ll include it with your order.

Do you offer flower sets or bundles?

Yes! We can offer curated sets designed to fill your vase and create a balanced bouquet. Please contact us.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.